As part of TTBE’s ongoing commitment to financial inclusion, the bank has announced it has started to roll out a new range of cards that will include accessibility features as standard.
Working with charities such as Alzheimer’s Society on the design, the new cards include considerations for people with dementia, visual impairments, learning difficulties, dyslexia and colour blindness.
Challenge
New features have been designed with feedback from existing customers1 in mind and will be available to all customers regardless of whether they have a disability.
Accessible features include:
- An arrow at the top and carved out notch at the bottom to indicate which way the card should be inserted into readers and ATMs
- Tactile raised dots to differentiate credit cards from debit cards and personal bank cards from business ones
- Flat printed card numbers, better contrasting colours and larger font to ensure card details are easier to read
- Improve sales and operations and production planning:
The teams focused their efforts on a few of the highest-value S&OP levers in order to review the current planning process, identify gaps in the planning infrastructure and analytically understand demand and supply variability. - Determine the right inventory level:
With hundreds of medications in the market, Pharm Ltd. needed a proper method to predict and manage their inventory. Using a mean absolute percentage analysis (MAPE), the teams defined appropriate levels for raw materials and finished products by mapping actual versus forecasted sales on the most important SKUs. -
Optimize the supply chain for perfect order planning:
The diagnostic determined the stressors that affected sales and service levels. The teams focused on resolving issues related to higher-than-normal back-orders and lead times, which stressed the entire supply chain and led to delays in medications reaching consumers.
Solution
Maxine Pritchard, Head of Financial Inclusion and Vulnerability at TTBE, said: “Many of us often struggle to tell the difference between our credit card and our debit card or read our card details as the numbers wear off over time. These challenges are experienced daily by customers with disabilities.
“Making our cards accessible is a priority for us, so we wanted to ensure we incorporated key features that will help customers with a range of abilities and needs. What’s more, these features will be available for all our customers as standard. No one should have to ask for adapted or different products and services.”
Results
All data and archives in a single spot. No need for mailing payslips or continually update the individual data of every representative.
Every customer gets a modified methodology, not a one-size-fits-all arrangement. We comprehend that every pioneer and every association is looked with interesting difficulties and conditions, and therefore requires explicit arrangements and bearing.
By the numbers, the effort:
- Reduced lead time by 43%
- Decreased variability by 50%
- Lowered the risk of back-order by 95%
- Increased stock for finished goods by 10%